News Update! We have recently made the decision to move to a new courier.
As most of our customers are aware, we found ourselves having to box our sacks of birdseed to send them out with DPD. Since our sacks are heavy-duty and water-proof, having to put them into cardboard boxes seemed hugely wasteful and not a good option for the environment; more trees felled to create boxes that ultimately ended up in a bin 24 hours later. However we have now signed a contract with a courier company called DX - Delivered Exactly and they are happy to take our sacks with no need for wasteful, expensive cardboard boxes.
I appreciate that a change of courier company can be a stress for some customers, particularly those who have a good relationship with their DPD drivers and have had an excellent service from them. Some areas had a poorer service from DPD and we hope that our new partners will improve on this.
However, we are confident that DX will offer us and our customers a first class service and we look forward to working with them in the future.
Of course, there are likely to be some teething issues but we would hope that these will be resolved speedily and efficiently to your satisfaction (and ours) and we would ask for your patience as we accommodate the changes.
We would hope the transition will be seamless for our customers. We will still be offering a Next Working Day Delivery Service to most of the UK, with a 2 day service to the Scottish Highlands. It may also be possible for us to offer Saturday deliveries at good rates, to be confirmed.
Your order confirmation email will contain a link to the DX website, where you can access delivery and tracking information. If you have provided us with a mobile telephone number you will still receive a text message with a 2 hour delivery window.
You will receive an email notification which will look like this.
This the link to the DX website for those who would like to know a bit more about the company: https://www.dxdelivery.com/
I am confident that DX will provide our customers with a first class service. We have an excellent customer services team at our local depot who will work with us to resolve any issues which do occur, and of course we will be available to help where help is needed!
With best wishes
Lesley
p.s - please don't forget that you can recycle your used bags with us if you can't do it kerb-side. Just pack up and post back to us and we will send you a credit voucher to cover the cost of the postage.
